Privacy Notice

At The Clean Bridge, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, store, and protect your information when you visit our website, request a quote, contact us, book a service, or use our cleaning and property hygiene services.

The Clean Bridge provides professional cleaning, property hygiene, turnover, and sanitisation services for homes, hotels, serviced apartments, Airbnb hosts, landlords, estate agents, property managers, offices, and commercial spaces across London.

For the purpose of UK data protection law, The Clean Bridge is responsible for the personal information we collect and use.

Contact: [email protected]

1. Information We Collect

We may collect personal information when you visit our website, complete a form, request a quote, contact us, book a service, send photos, communicate with our team, or use our services.

This may include:

• Your name
• Email address
• Phone number or WhatsApp contact
• Property address or service location
• Property type and number of rooms or areas
• Service requirements and preferred appointment dates
• Access information, parking details, and property instructions
• Messages, notes, photos, or videos you choose to send us
• Booking history and service preferences
• Payment, billing, and invoice details where applicable
• Website usage information, such as pages visited, form activity, device type, and general location data
• Communication records, including emails, calls, WhatsApp messages, text messages, and enquiry details

We only ask for information that helps us respond to your enquiry, prepare a quote, arrange a booking, deliver our services, manage customer support, and improve our business operations.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Prepare service estimates and proposals
• Arrange appointments and confirm bookings
• Understand the property type, condition, and service scope
• Send booking confirmations, reminders, updates, invoices, and service notes
• Provide cleaning, turnover, property hygiene, and sanitisation services
• Give access information to assigned team members where needed
• Handle customer service, complaints, follow-ups, or quality checks
• Send before-and-after confirmations or service completion notes where requested
• Maintain business records for accounting, insurance, tax, and legal purposes
• Improve our website, services, customer experience, and marketing
• Protect our business, customers, staff, property, and legal rights
• Send marketing updates only where permitted by law or where you have agreed to receive them

We do not sell your personal information.

3. Our Lawful Reasons for Using Your Information

We only use your personal information where we have a lawful reason to do so. Depending on the situation, we may rely on:

Contract

We may use your information to provide a quote, arrange a booking, deliver a requested service, process payment, or take steps before entering into a service agreement.

Legitimate Interests

We may use your information to manage enquiries, operate our business, improve our services, protect our legal rights, communicate with customers, and support safe and reliable service delivery.

Legal Obligation

We may need to keep certain records for tax, accounting, insurance, legal, regulatory, or compliance reasons.

Consent

We may rely on your consent for certain activities, such as optional marketing communications, non-essential cookies, or permission to use property photos for marketing.

You can withdraw consent at any time where we rely on consent.

4. Photos, Videos, and Property Information

You may choose to send us photos or videos of a property, room, mattress, carpet, upholstery, stain, damage, cleaning issue, or access point. We may use these to:

• Assess the service required
• Prepare a quote
• Understand the condition of the property
• Plan equipment, staffing, and timing
• Support service delivery
• Review customer concerns or complaints
• Confirm completion where photo confirmation is requested

We may also take reasonable before-and-after photos during a service for quality control, service confirmation, or customer communication.

We will not publish customer property photos, videos, addresses, or identifying details for marketing without permission.

5. Sharing Your Information

We may share limited personal information with trusted third parties where needed to operate our business or deliver our services.

This may include:

• Cleaning team members assigned to your service
• Booking, scheduling, or form-management platforms
• Payment processors
• Website hosting providers
• Email, SMS, or communication providers
• Accountants, insurers, and professional advisers
• IT, security, or business software providers
• Legal or regulatory authorities where required

We only share information that is necessary for the relevant purpose. We expect our service providers to handle personal information securely and responsibly.

6. International Transfers

Some of the tools or platforms we use may store or process information outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers in line with UK data protection requirements.

7. How Long We Keep Your Information

We keep personal information only for as long as needed for the purpose it was collected.

Enquiry records may be kept for a reasonable period so we can respond to follow-up questions, manage customer service, and understand previous requests.

Booking, payment, invoice, insurance, complaint, and business records may be kept for longer where required for legal, tax, accounting, insurance, or dispute-resolution reasons.

Where information is no longer needed, we will delete it or anonymise it where reasonably possible.

8. Marketing Communications

We may contact you about our services, offers, updates, or relevant property care information where permitted by law.

You can opt out of marketing communications at any time by contacting [email protected] or using any unsubscribe option provided.

We may still send service-related messages, such as quote responses, booking confirmations, appointment updates, invoices, or service notices.

9. Keeping Your Information Safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to customer information is limited to people and service providers who need it to respond to enquiries, manage bookings, deliver services, support customer care, or operate the business.

No website, email system, or online service can be guaranteed completely secure, but we take privacy and security seriously.

10. Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Request a copy of your information in a portable format in certain circumstances

To exercise your rights, contact us at [email protected].

We may need to verify your identity before responding to certain requests.

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

12. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, website, business operations, or legal requirements.

The latest version will always be available on our website.